Questions & Answers

🟩 IS EVERYTHING DISCREET? 🟩

Yes, The Sissy Market is run by sissies, for sissies. We know very well how important discretion is. Everything is shipped in 1 cartboard box that shows no indication about what is inside. Even billing is discreet. On your payment slip it says ''Ts-Market'' or ''TSM''



🟦 WHERE DO YOU SHIP FROM? 🟦

We ship everything from our own warehouse based in Belgium. Princess Diamonds or Sissy Joyce make your packages every day in the morning, and they are shipped every day in the evening.
Everything is shipped together in 1 box. Unless you ordered a lot of items, then we might use 2 boxes.



🟧 DO YOU DELIVER TO PICKUP POINTS? 🟧

We also offer the option to send your package to a local pickup point.
This is a little bit different depending on your location.

FOR BELGIUM

PostNL Pick-up points.
First enter the address of the pickup point you would like to use at checkout.
You can also enter your own address and we will choose the pickup point closest to your location.
Then select ''PostNL Ophaalpunt'' as delivery method on the next page.

FOR NETHERLANDS, FRANCE, GERMANY

DPD Pick-up points. You can select this option at checkout.
First enter the address of the pickup point you would like to use at checkout.
You can also enter your own address and we will choose the pickup point closest to your location.
Then select ''DPD Pickup point'' as delivery method on the next page.

FOR THE REST OF THE WORLD

Fedex International Connect Plus.
Enter your own or a Fedex pickup point address as shipping address.
After shipping confirmation you will receive an E-mail or text message.
(It depends if you entered phone number or E-mail)
This E-mail or Text message contains a tracking link.
You can manage your shipment via this tracking link. 

You can choose many different options.
- Deliver package to a Pickup Point
- Deliver package to a different address
- Leave package at the door 
- Change delivery time


🟨 WILL I RECEIVE A TRACKING CODE? 🟨

Yes of course!



🟫 WHAT ARE THE SHIPPING TIMES TO MY COUNTRY? 🟫

Belgium & Netherlands : Average 24 Hour delivery time
Rest of Europe : Average 1-4 Days delivery time
Rest of the world : Average 1-4 Days delivery time




⬛ CAN I CANCEL MY ORDER? ⬛

Aslong as your order has not been shipped out yet you can cancel your order.
We ship our packages every day at 14:00-16:00!
We charge a restocking fee of $5 for orders below $100
We charge a restocking fee of $10 for orders above $100



🟪 CAN I RETURN MY ORDER? 🟪

Yes, you can return products you order from the store. However, due to hygiene reasons, we cannot accept returns on adult toys like dildos or chastity cages. We can not and will not re-sell these if they have been used or worn by someone.
However, Clothes, wigs and shoes are all items you can return to us. 
If you are from Belgium or the Netherlands, you can message us to receive a return label. Any other country has to ship the items back to us themselves.

Please contact us via support@sissymarket.com
before sending your items back to us.

Our Return shipping adress is : 
Country : Belgium
City : Balen
Zip Code : 2490
Street : Vaartstraat 163



⬜ CAN I VISIT THE STORE ?⬜

Yes of course you can visit the store!

Address :
Vaartstraat 163 - 2490 Balen - Belgium

Opening hours :
Monday : Appointment Only
Tuesday : Appointment Only
Wednesday-Friday : 12:00-21:00
Saturday : : 12:00-18:00
Sunday : Closed

You only need an appointment on Mondays and Tuesdays.
(This is just for customers who like to shop on their own)
You can book appointments via this link : 
https://sissymarket.com/collections/appointments-1




💌 SUGGESTIONS, FEEDBACK OR OTHER QUESTIONS? 💌

Great! The Sissy Market is made for and by the sissy community.
Every suggestion will be listened to and concidered!
You can contact us via E-mail at
support@sissymarket.com